Delivery & Returns

SHIPPING:

COD & ONLINE PRE-PAID
We offer shipping for all orders across India.
Currently, we do not provide international shipping.

 

WE PROVIDE ONLY ONLINE PREPAID ORDERS

• FREE SHIPPING is provided for orders valued above INR 1199
• We accept payments via Net Banking, Debit Card, Credit Card, UPI, Paytm
• All prices (MRP or Discounted Rates) include GST.

 

DELIVERY:

EXPRESS DELIVERY:

• Standard shipping for Express Delivery Tag Products is within 5-7 business days, with variations based on the shipping address and pin code.
• You will receive a notification on your registered contact number and email once the order is shipped.

STANDARD DELIVERY:

Our courier partners deliver from Monday to Saturday, excluding public holidays, with a delivery window from 10:00 AM to 6:00 PM.

Shipping durations differ based on the product, as indicated on respective product pages. Standard shipping typically takes 3-7 business days, while make-to-order items may require an additional 5-7 days. If an order includes multiple products, the longest shipping time applies.

 

DELIVERY PROCEDURE & NOTIFICATIONS:

• A notification will be sent to the registered contact number and email address upon the order being shipped from our warehouse.
• Address changes are permitted if the order has not been shipped. Once the status is "Ready to Ship" with an AWB No, it will be processed at the provided address.
• It is mandatory to include an email address in each order for effective communication.
• Upon shipping, the customer will receive an SMS on their registered number and an email containing the order and tracking details.
• The company is not responsible for delays caused by natural disasters or unforeseeable events.
• We will aid in tracking parcels in case of issues arising from the delivery partner's side.
• Refrain from disclosing any OTP to the delivery partner until your order has been successfully delivered to you at your given shipping address.

For any further information on delivery or shipping details contact us at:
Email ID:  somiazim088@gmail.com
Contact Us : +91 7980866961
Business Hours: Monday - Saturday 10:00AM – 6:00PM (IST)

 

RETURN & REFUNDS

 

The timeline to raise a return request is within 72 hours from the date of order delivery. Kindly ensure that you have an unboxing video of the delivered package to facilitate a seamless return process.

For ONLINE PRE-PAID ORDERS (Net Banking/Debit Card/Credit Card/UPI/ Other Wallets)

• We will reimburse the original source account within 7-10 business days of upon receiving the items with original labels and tags, excluding the delivery fee.
• For orders paid with a card, the refund will be credited to the same card used during the order placement.
• For orders paid through UPI, the refund will be transferred to the same UPI source used during the order placement.
• Upon receiving your return, you will receive an email confirming the parcel's receipt, and we will proceed to process your refund.
• Refrain from disclosing the OTP to the pickup partner until the order has been officially handed over to them.
   

Note: Refunds can only be processed to the original source of payment.

If you prefer items in a different style, colour or size, you can return the items you do not need and place a new order with the desired design, style, colour or size with the help of the store credit available in your registered account.

(IREPLACEMENT – ONLINE PREPAID

We offer a replacement option regardless of your chosen payment method for the order.

All the replacement are subjected to stock availability.

Note: The replacement option is available for the products that are received by you as broken, damaged or any other product defect Only. The product image or unboxing video must be shared over email for validation.

If the product is out of stock, we will process a store credit for the raised replacement order request.

 

SELF – RETURN

Customers have the option to return products by self -shipping them to our warehouse. Kindly drop an email to us at  somiazim088@gmail.com with the details of the respective courier partner's name along with the tracking number .

PAYMENT TERMS

We facilitate payments through Net Banking, Credit Card, Debit Card, Mobile Wallets, UPI